Hiring a Reputable Company

We’ve all grown to depend on our heating and cooling system to deliver comfort to our homes and businesses year round. Even recent innovations aside, HVAC systems have grown in complexity in the last 25 years and require up to date and comprehensive knowledge to install and maintain properly. The question is:  How do you know which HVAC company to choose for a new HVAC system install, seasonal maintenance or repair?

The truth of the matter is, all of these are important but you should never use any single resource to determine your choice. All of them matter and all at once to ensure the job is completed correctly and to specification.

Experience

A well established HVAC company should employ technicians with more than a few jobs under their belt. Look for a company with years of collective experience. Technicians often share information and technical knowledge to help keep each other abreast of modern HVAC technologies. Less qualified companies may have trouble finding and keeping qualified technicians and may not reinvest in their staff to keep them current with the latest advancements. Be sure to inquire about their experience and choose a company that is proud of their years serving your community.

Ratings

More and more importance is given to how any service company is viewed and rated by both the BBB and publicly. Reputation is is pivotal and keeping in good standing with these entities helps demonstrate commitment to a satisfied customer. The best HVAC companies maintain a high rating with their local Better Business Bureau (BBB). Additionally, look to Google Business ratings to see what your neighbors are saying about any prospective HVAC service company. Look for star ratings of 4 out of 5 stars or above. Rating systems such as these benefit both the service company and their customers. The service company has a new opportunity to address issues they may be unaware of and customers get to provide honest feedback for other potential customers.

Credentials

Licensed. Insured. Bonded. We’ve all heard these terms to the point where we’re not even sure what they mean. Do they even matter? Unequivocally yes! When a company claims that they are licensed, insured and bonded, that means that they have have the required licensing for the nature of their business, carry up to date and proper insurance, and have made payments for additional coverage with a bond. A bond is like an added level of insurance on their current plan that guarantees a payment amount if certain unforeseen damages were to occur during a job. In short, all of these protect you as a customer to help ensure jobs are done correctly and cover you were anything happen as they are rendering their services. Look for HVAC companies that invest in these protective measures. They are crucial.

References

If you were an employer yourself and were looking to hire a new member of your team, you’d likely ask for references right. Hiring an HVAC (or any service provider) should be handle with the same level of scrutiny. Ask your target service company if they can provide references from similar residential or commercial clients in your area. Most folks who’ve had a good experience with a service company will be glad to share their experiences. Many HVAC companies will also provide testimonials on their website for easy reference. Recommendations from friends and family in the area is also often a great place to start.

Keeping these ideals in mind will help match you to a solid HVAC services provider who’ll be with you for years to come. You have the peace of mind that your comfort will always be their priority, as it should be.

Contact us today and ask us about each of these and how we can best serve you.